FAQ & Policy - Return Policy

All goods that you feel are not acceptable need to be returned within 2 weeks or receiving them. If they are returned after the stipulated time period, the exchange will not be entertained. We follow a 'NO QUESTIONS ASKED' policy within this period. However, there will be strictly NO CASH REFUNDS. There will only be a REPLACEMENT offered in place of the faulty hair .

* PLEASE CHECK THE PRODUCTS BEFORE USE.


NOTE:

  • 100% Remy virgin hair should be handled by professionals who have knowledge about the hair only!!!
  • People, who wish to test the products for self use and do not have procedural knowledge, please do not ask for 100% Remy hair.
  • Improper handling [washing in machines, using curl/dye/straightening chemicals which improper dosage, scrubbing the hair while washing, combing the hair in reverse side, etc.] of virgin hair causes serious problems [ since all cuticles of virgin hair are in the same direction, doing these kind of activities may cause the hair to tangle].
  • for people who do these kind of research on the hair for first time, we recommend Processed Hair, which is subjected to chemical processing in order to resist all your trials.We accept all unused, unopened merchandise for exchange. Please inspect all products BEFORE use to confirm you received the correct products.

All items must be unused, unaltered, and all ties and packaging must still be intact. You may not wash, dye, curl, braid, wear, or treat the hair in any way for us to consider a return. Please inspect and examine all hair for correct pattern, color, texture and length prior to using the hair. Consult your stylist if you are unsure. You must call or e-mail us before returning all hair extensions and weave products. All unauthorized returns will be discarded. We offer fast shipping and always ship out orders in two to three weeks time. However, we are not responsible for late shipments via third party carriers resulting in mind hair appointments etc. We are not responsible for stolen packages after delivery. Please refer to your tracking number to predict delivery day.

Virgin Human Hair

virgin temple hair

Machine Weft Hair

virgin temple hair

Hand Tied Weft Hair

virgin temple hair

Curly & Wavy Hairs

virgin temple hair
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